FAQ
Frequently Asked Questions
Clear answers about setup, collections, buyer portals, finance reporting, and UAE compliance.
Getting startedFeaturesPaymentsCompliance
Getting startedPaymentsBuyer portalComplianceReportsSecurity
Tip: Try searching “overdue accounts” or “stamped statement”.
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Find the answers you need by exploring our organized FAQ categories.
Getting Started
4 questions
• What is My Home Plan, really?
• Who uses it?
+2 more
Features & Capabilities
4 questions
• Can we upload contracts, invoices, and NOCs?
• What do buyers actually see?
+2 more
💳
Collections & Payments
4 questions
• How does this actually help collections?
• Can I send reminders over WhatsApp?
+2 more
Compliance & Security
4 questions
• Is it compliant with UAE rules?
• Is it secure and UAE-hosted?
+2 more
Reporting & Analytics
3 questions
• Can I export reports for finance and auditors?
• Does it reduce buyer questions?
+1 more
🔧
Technical & Integration
4 questions
• Multilingual, how multilingual are we talking?
• Mobile friendly?
+2 more
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FAQ , My Home Plan
(UAE Real Estate Dashboard)
What is My Home Plan, really?
It's your everyday control room for selling property in the UAE. One dashboard to see buyers, payment plans, receipts, contracts, NOCs, and reminders. No more 'Which spreadsheet was that?' Just open My Home Plan and you've got the truth.
Who uses it?
Two groups: Real estate companies in Dubai and Abu Dhabi, developers and brokerages managing off-plan and ready units. And buyers, anyone who wants a clean buyer portal to check dues, download documents, and stay on track.
How fast can we go live?
Most teams launch in 1-2 weeks. We import buyers, units, and payment schedules, set up reminders, and train your staff. If your data is messy, we'll help you clean it.
How do we start?
Book a quick walkthrough. If it feels right, we'll import your data and switch on reminders. By next week, you'll be running your UAE property payments, documents, and buyers from a single dashboard.
Can we upload contracts, invoices, and NOCs?
Of course. Upload once, share securely, and forget the email ping-pong. Buyers and lenders get what they need in seconds.
What do buyers actually see?
A simple timeline: what's paid, what's due next, and the receipts to prove it. Need a stamped statement for a mortgage or Golden Visa? Two clicks.
Do you handle payments or just track them?
We focus on tracking, reminders, and reconciliation. If you collect by bank transfer, card, or cheque today, you can record and reconcile in My Home Plan. Clear for finance. Clear for buyers.
Tell me about the AI. Is it useful or just hype?
Meet Ayaan, our AI assistant. It answers real questions, fast: 'What's my next payment?' 'How much have I paid so far?' 'Send me last month's receipt.' For admins: 'Show overdue accounts' or 'Draft a follow-up to Mr. Khalid.' Ayaan speaks Arabic, English, and more, and it's available 24/7.
How does this actually help collections?
You get a live view of every payment plan, plus automatic nudges by email/WhatsApp. Buyers know what's due and when. You stop chasing, start collecting.
Can I send reminders over WhatsApp?
Yes, email, and WhatsApp. Use your brand voice, keep it polite, and get quicker replies.
Will this replace my CRM?
Keep your CRM for leads. Use My Home Plan for the post-sale work: payment plans, reminders, receipts, NOCs, title deeds, and cash-flow reports. That's where deals live or die.
What about off-plan projects?
Ideal. Create staged milestones, automate due-date alerts, and export project-level cash-flow in one click. Works for villas, towers, and mixed-use.
Is it compliant with UAE rules?
Yes. We work the way DLD/RERA (Dubai) and Abu Dhabi Municipality expect. That means tidy records, audit-ready exports, and fewer last-minute scrambles.
Is it secure and UAE-hosted?
Yes. UAE data hosting, encryption, and role-based access. Two-factor login. The short version: your buyer data and documents stay protected.
Can I control who sees what?
Absolutely. Finance sees finance. Sales sees sales. Auditors get read-only. Role-based permissions keep things clean.
Does it help with handover and snagging docs?
Yes. Store handover letters, snag lists, completion docs, and keep them next to the buyer's payment history. Everything in one place.
Can I export reports for finance and auditors?
Yes, PDF/CSV. Overdue balances, paid vs. due, month-over-month cash-flow, and agent/project KPIs. Perfect for investor updates and bank meetings.
Does it reduce buyer questions?
Big time. When buyers can see their payment plan, download receipts, and chat with Ayaan, you get fewer 'Where's my statement?' calls, and faster collections.
Can we manage service charges or maintenance fees?
You can log and track service-charge invoices, send reminders, and keep each unit's paperwork together. Handy for communities and long-term owners.
Multilingual, how multilingual are we talking?
Arabic and English out of the box, with support for Hindi, Russian, Mandarin, and more. Very UAE.
Mobile friendly?
Yes. Admin and buyer portals work smoothly on phones, tablets, and laptops, whether you're in Business Bay, JVC, Downtown Dubai, Saadiyat, or Yas Island.
Which currency do you use?
AED-first. You can show reference amounts for international buyers, but official records stay in AED.
We sell in both Dubai and Abu Dhabi. Any gotchas?
No gotchas. My Home Plan handles Dubai Land Department (DLD/RERA) needs and Abu Dhabi Municipality workflows. One system, both emirates.
Ready to see it in action
Log in to My Home Plan and watch payment schedules, contracts, and client chats sync in minutes. Your next on time collection might be one click away.
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Office 602, Business Bay, Dubai
+971 4 555 1234
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Straight answers to common UAE questions
We focus on clear, practical answers—how to set up payment plans, what a buyer sees in the portal, how reminders work in Arabic and English, and how to export reports for banks, investors, and DLD/RERA. If something isn’t covered, reach out. We’ll add it.