Support
We're here to help
Choose the channel that fits: AI assistant, email, phone, or live chat. Training available for teams.
Multiple Ways to Get Help
Choose the support channel that works best for your needs and schedule.
AI Assistant (Ayaan)
Get instant help 24/7 with our AI-powered assistant
- • Answer common questions
- • Guide through processes
- • Multi-language support
- • Available in your portal
Email Support
Send us detailed questions and get comprehensive responses
- • Detailed technical support
- • Feature requests
- • Bug reports
- • Documentation updates
Phone Support
Speak directly with our support specialists
- • Urgent issues
- • Complex problems
- • Training assistance
- • Account setup help
Live Chat
Real-time chat with our support team during business hours
- • Quick questions
- • Real-time assistance
- • Screen sharing available
- • File uploads
Common Issues & Solutions
Quick solutions to frequently encountered problems.
Account & Access
- •Can't log into my account
- •Forgot password
- •Two-factor authentication setup
- •Role permissions not working
Payment & Collections
- •Payment plan not updating
- •Reminders not sending
- •Overdue accounts not showing
- •Payment reconciliation issues
Document Management
- •Can't upload documents
- •Documents not visible to buyers
- •File size limitations
- •Document security concerns
Reporting & Analytics
- •Reports not generating
- •Data not syncing
- •Export functions not working
- •KPI calculations incorrect
Training & Education
Learn how to maximize the value of My Home Plan with our comprehensive training programs.
Onboarding Sessions
Personalized setup and training for new teams
- • Account setup and configuration
- • Data import assistance
- • Team training
- • Best practices sharing
Feature Workshops
Deep dive into specific features and workflows
- • Advanced feature training
- • Workflow optimization
- • Q&A sessions
- • Use case examples
Webinar Series
Regular educational sessions on real estate management
- • Industry best practices
- • Platform updates
- • Success stories
- • Interactive Q&A
Custom Training
Tailored training for enterprise clients
- • Custom workflow training
- • Integration assistance
- • Team certification
- • Ongoing support
Get in Touch
Ready to get help? Here's how to reach us.
FAQ , My Home Plan
(UAE Real Estate Dashboard)
What's the best way to get quick help?
How quickly do you respond to support requests?
Do you provide training for new users?
Can I get support in my preferred language?
What if I have an urgent issue outside business hours?
Do you offer support for API integrations?
Ready to see it in action
Log in to My Home Plan and watch payment schedules, contracts, and client chats sync in minutes. Your next on time collection might be one click away.
What to expect from support
We combine fast AI assistance with responsive human support. That means instant answers for simple questions and clear, step‑by‑step guidance for complex requests like onboarding, data imports, and integrations. Training sessions help your team adopt best practices without guesswork.